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MobiHealthNews  Editor in Chief Jonah Comstock shares his observations from Patient Experience Summit 2019, including examples of healthcare organizations looking to other industries to help solve patient experience and consumerization issues.

Dr. Adrienne Boissy, chief experience officer of the Cleveland Clinic, says patient experience is becoming a priority at healthcare organizations but much work remains.

Clifford Goldsmith, chief medical officer and national director of US providers at Microsoft Health and Life Sciences, discusses best practice for creating tools that engage patients and providers. 

Clinicians who attend communication and empathy workshops feel better about the care they deliver and how they communicate with patients, finds Steven Kaplan, MD, associate chief medical officer at NewYork-Presbyterian Hospital.

Effective communication between patients and providers is also improving safety and making people feel better, says Laura Cooley, PhD, leader at Academy of Communication in Healthcare and Journal of Patient Experience.

The collaboration is looking to expand the reach of Gozio's patient-facing hospital navigation app to more providers across the US.

A theme at Patient Experience Summit 2019 is that providers need to operationalize and implement empathy beyond the bedside.

AIdoc's tool flags potential cases of pulmonary embolism to ensure prompt review and intervention.

Denise Hines, Chief Americas Officer at HIMSS, says health IT will only succeed if patients are kept at the center of care and shares what's next in patient empathy and experience.

Duke University Health System is pairing clinicians and researchers with the right digital technology to improve outcomes or change the way healthcare is delivered, says Katie McMillan, associate director of Duke’s Mobile App Gateway.