Provider

This week at the Cleveland Clinic Patient Experience: Empathy and Innovation Summit, clinicians discussed the international efforts of implementing technology in healthcare.  

There’s a difference between patient engagement and patient experience, says Patient Advocate Foundation Vice President Rebekah Angove, who discusses ways patients and providers can more effectively navigate the complexity of healthcare costs.

Mohsen Saidinejad, director of patient experience at Harbor–UCLA Medical Center, discusses the challenges to innovation and patient engagement that pediatric care and emergency departments are facing, including social determinants and fragmented care.

In the areas of interoperability, telemedicine, health apps and AI, we still have work to do.

Cleveland Clinic's chief experience officer and chief nursing officer discuss the potential and challenges of digital tools in patient care. 

Chair of AMA Board of Trustees Dr. Jack Resneck, Jr., discusses the need to validate healthcare innovations and how technology can either improve or reinforce disparities around outcomes in healthcare.

Zebra Medical Vision's tool interprets medical imaging and flags potential cases for specialist review.

Sam Hanna, professor and associate dean at American University, says both technology and communication between patient and provider are necessary to effectively implement patient engagement.

Rideshare technology can improve access to care for the elderly, low-income patients and those who have chronic and complex care needs, according to Aaron Crowell, head of Uber Health.

Panelists at Cleveland Clinic's Patient Experience: Empathy and Innovation Summit discuss the challenges and opportunities of conveying empathy through digital tools.