Videos

Customer service representatives interacting with a patient with a $500 balance who can only pay $50, should use that data to give that patient the option to set up 10 payments of $50, says Casey Williams, senior VP of patient engagement at RevSpring.

Different types of artificial intelligence help mirror clinical judgement and deliver real-time insights across the areas of the mid-revenue cycle, specifically utilization management, clinical documentation and coding, says William Chan, cofounder and CEO of Iodine Software.

While robust data governance will be required to ensure trustworthiness and compliance, Velatura Public Benefit Corporation's Prashant Natarajan believes that in 2026, AI will help more providers empower, engage and educate patients.

Penn Medicine's Anna Schoenbaum says the HIMSS Nursing Innovation Advisory Workgroup, which she co-chairs, has developed AI toolkits and customizable teaching slides to help leaders understand AI's complexity, costs and impact.

Nicole Rogas, RevSpring president, says health systems can improve the billing experience and collect more revenue by using AI and data analytics to create personalized messages delivered via patients' preferred contact methods.

Connor Glass, founder and CEO of Phantom Neuro, explains how the company's muscle-machine interface for amputees is enabling the development of advanced prosthetic limbs designed to function as natural extensions of the human body.

Essex County College's Elvy Vieira says the college is increasing access to health technology jobs by offering a data science degree and credentialing courses, as well as a dual enrollment program for high schoolers.

AI tools can personalize patients' searches for providers, but Kyruus Health's Gen Conlin believes nurse informaticists' ability to ensure tool accessibility and accuracy are vital to ensuring patients find the right care.

Joan Webley of Hospitals Without Borders, which provides modular hospitals and clinics to regions in need, says attending HIMSS25 helped her gain insights and connect with people interested in the organization's mission.

Julien Payen, cofounder and CEO of Lattice Medical, discusses the company’s 3D-printed breast implant that supports women recovering from mastectomy using a scaffold that gradually dissolves as the patient’s own tissue regenerates.