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Anyone who's ever languished on hold or plunged into a labyrinth of ever-expanding touchtone message options while trying to get an answer to a simple question about coverage or eligibility will appreciate the new invention from Aetna. Her name is Ann.

Catholic Health Initiatives, a Denver-based healthcare system, will hire more than 200 high-tech workers to help roll out its new clinical system across the country.The work requires an increase in a number of specialized positions - including technical analysts, clinical informaticists, engineers, managers, database administrators, application developers and also security and identification-management personnel.